In addition to Almasa IT Distribution’s core business (volume distribution), the “value sales” business was established in 2002 with the focus and commitment to provide service par-excellence for value added services in the region for Infrastructure, Information Assurance and Communication Solutions. In this endeavour, we consistently deliver high quality technical support coupled with expert Logistics to fulfil the differing requirements of the market and demands for quick product turnaround.

Under “value sales” we provide a number of services to the channel partners (Corporate resellers / system integrators) and strengthen their solutions and service offerings to their respective customers (end-users). This enables channel partners to move up in the value chain without making substantial investment in technology and manpower. We also provide the principles to reach the market along with world-class technical support with availability of certified engineers locally – to have a more satisfied channel and customer (end-user).

• Technical support for Design and Consultancy for Infrastructure Solutions, including but no limited to:
  • Designing of the solution including Solution Architecture
  • Preparation of Bill of Material (BOM)
  • Pre-Sales technical support
  • Support for getting specifications for large projects in the RFP / Tender
  • Post-Sales implementation / deployment services providing second level technical support (for troubleshooting)
  • To provide high-tech and high-value equipments required for installation / deployment / troubleshooting
• Proof of Concept lab with state-of-the-art high-tech products for evaluation / benchmarking / simulation of customer requirements
• Certified and experienced engineers to provide technical support (pre-and post-sales). We do a number of proof-of-concept for end user customers to help partners closing the deal.
• Staging Services are extended to partners for large project implementations at our facilities in Jebel Ali or at partners’ site
• Organising regular Product Sales Update Training for channel partners in the region
• Local RMA for certain products in the region to ensure local support to channel partners with minimal delay
• Extending the reach of the principle in the region and working transparently with the channel partner (system integrator / Corporate reseller) and the principle
• For every product / product group there are Product Managers and/or Product Specialists with unique blend of technical knowledge, communication / presentation skills and commercial understanding. They work closely along with the channel partner / principle to win projects.
• Quick turnaround and local delivery in the region with efficient and fully automated / computerised order processing and Logistics