Logistics

OUR LOGISTICS TEAM

Almasa operates from its logistics hub in Jebel Ali Free Zone and Al Qouz, Dubai – UAE. Our knowledgeable logistics team is ever ready to help our customers special requirements and to assist them with reliable logistics support, rapid response and delivery.

COLLECTION PROCESS

Customer wishing to collect goods may contact the warehouse on +971 4 8063200 or e-mail logistics@almasa.com to verify status. Customers should note that no goods will be given to a third party of a customer nominated forwarder, unless it is stated on the Customer Purchase Order (CPO). In order to comply with Customs Regulations, customers or their nominated forwarders must provide the original customs bill prior to collection (Jebel Ali Collections only) – without this document, Almasa will NOT release any shipment.

Customers should clearly state the Terms Of Purchase (INCO Terms) on the CPO in order to avoid any delays in processing orders.

Customer Pick-up Timings

To ensure Almasa IT Distribution meets its committed turnaround time (TAT) and to maintain customer satisfaction, please adhere to the following timings FRIDAY & SATURDAY are Weekend Holidays Jebel Ali Collection: 9.00 am – 5.30 pm
Dubai Collection: 9.00 am – 6.00 pm
Please allow a minimum of 2 hours TAT time for pick-up.

Please be aware that there may be a short waiting period during peak pick-up times. Almasa IT Distribution will Endeavour to serve you as promptly as possible.